Showing posts with label Air Emirates. Show all posts

Beneath The Glitz And Dazzle, Air Emirates Can Be Pretty Grubby




Perhaps you saw a resuscitated 2010 interview with the guy who soon became Egypt's first democratically elected president, Mohamed Morsi. During the interview he was against a two-state solution and called negotiations with Israel "a waste of time and opportunities" as Arabs and Muslims get nothing out of engagement with "the descendants of apes and pigs." Gee, and he's upset because tv satirist Bassem Youssef-- Egypt's Jon Stewart-- said something mildly snarky about him!

When I booked our flights to India on Emirates Air several months ago, Roland said he didn't like the idea of giving some "dirty terrorists" and crooked oil barons our money. I understood where he was coming from but the overriding consideration for me was that Emirates has an excellent reputation-- although completely overhyped one, as it turns out-- as an extraordinary airline. They're actually pretty ordinary, almost on a level with Singapore Air or British, but better than Delta or Air India. More to the point, though, Emirates was offering the only flight from Cochin to L.A. that didn't entail an overnight layover. The Emirate flight from Cochin flies at 4:35AM, connects 4 hours later in Dubai (7:05 Dubai time), entails, instead, a painless one hour and 15 minutes wait for the flight that goes direct to L.A. at 8:20AM. At least, that's the theory.

I was flying business class, Roland economy. The flight took off 30 minutes late from Cochin. No big deal, right? Wrong. The airline agents in Cochin told us there would be "no problem" making our connection and that the reason the flight was late was because of a problem in Dubai. Although we got to Dubai over an hour before the plane to L.A. actually took off, they refused to let us board. They had already sold our-- "our" meaning my seat and the seats of the 2 other business class travelers from Cochin going on to L.A.-- seats to some other people. Someone met us at the gate and told us they had rebooked us for the next day. "What about another flight?" we all asked at once. "Impossible" was the reply. Everything was impossible, in fact, except being bundled into a car and driven to a shoddy airport business traveler hotel, a Millennium... with a Cactus Jack's restaurant.

Roland, meanwhile, disappeared and I had to work two hours against a hideously uncooperative Emirates staff to find someone willing to help me figure out where he was. Somehow, for someone traveling in economy it wasn't impossible to rebook onto another flight. Roland was flying off to L.A. while I was pissed off in Dubai.

On The Other Hand...

When dealt lemons... The rule about the Travelers Century Club is that in the quest for 100 countries to have visited, a stop over in an airport counts. I don't care; in my mind it doesn't count. So my 3 hour or so stay in the Emirates Lounge a few weeks ago on the way to Delhi didn't, in my mind, mean I could tick Dubai off my list. But here I was with a day to "kill."

Usually study up on places I'm going way in advance and plan trips so that I don't miss the bets features. I was unaware of any features in Dubai except that it's garish and a shopoholic's paradise. So I asked the concierge what was the best thing to see in the country. "Dubai Mall," he answered without hesitation. I hate malls... more than hate, I'm horrified by them, spiritually dejected by their celebration of cheap gawdy, soul-destroying materialism. But the Santa Monica Mall, I recently discovered has one of my favorite restaurants in L.A., Matthew Kenney's M.A.K.E. And, lo and behold!, Dubai Mall has a pretty astounding healthy organic food store and cafe as well. But that isn't why anyone goes there. Where do I start?

It's the biggest mall in the world-- and across the street from the world's tallest building, the Burj Khalifa (2,722 feet; Empire State Building is 1,250 feet tall and the Eiffel Tower is 986 feet tall). There are over 2,000 shops and it's a carnival of brands, not just every brand name in America, but every brand name in France, England, Japan, Germany, Italy... It's actually the world's most visited shopping and leisure destination-- more people than the entire city of New York!-- and boasts a mammoth aquarium (with over 30,000 marine animals to gawk out while you shop and eat) and an incongruous ice-skating rink. And, of course 4 floors of shopping and eating, from Bloomingdales and Marks & Spencer to Galeries Lafayette to a Virgin Megastore. I would have preferred to have flown home on schedule but I had a fun time sightseeing in Dubai for a day... so not a total waste. Nice subway too-- clean and sparkly.

British Air Phasing Out First Class Service


At one time I worked as the president of a division of TimeWarner. I was always very proud that I never-- not once-- used one of the corporate jets to fly someplace, something my peers all did. I was happy to fly with them on their trip but I always had the feeling that using a corporate jet was a tremendous waste of shareholders money and that it could be used for more productive endeavors. And I was perfectly satisfied with first class on British Air, my favorite airline. The flight from L.A. to London left at night, so you could change into your pjs, settle into your relatively private cubicle, have a fantastic dinner, read for a while, get a perfect night's sleep on a comfortable flat bed and wake up in the morning in time to get to your first meeting rested and without a trace of jetlag. All for $10,300 (roundtrip).

Now that I'm retired. I've discovered the allure of business class. Apparently I'm one step ahead of my former flying companions-- or at least the ones without corporate jets at their disposal. According to yesterday's Guardian, the British Air first class cabin is going the way of the way of the dodo bird.
Business class passengers famously draw envious glances from the herd in economy by turning left when they enter a plane, but it is the first class ticket holders who are the most pampered. On British Airways' 747s they ascend to their Kelly Hoppen-designed cabin and don their free pyjamas and slippers before supping on the likes of lobster thermidor, pan-seared wild Scottish salmon or roasted Cornish game hen, then slip between the sheets of their roomy-- and extremely flat-- bed.

Now, however, this most opulent form of travel is under threat.

The global downturn has devastated demand for expensive seats, and even Hollywood stars and bankers are shying away from BA's extravagant first class prices. The airline, stung by a slump in premium bookings that helped push the company into its worst-ever loss of £401m, has removed first class accommodation from four of its new long-haul planes, and is to review seating plans for other new aircraft.

"The long-haul aircraft that we take delivery of this year will not have any first class cabins in them," said Willie Walsh, BA's chief executive. He insisted there was no direct link to the recession, but he added: "Longer term we will review the configuration of [all] new aircraft." BA is also launching a service this year from Heathrow to Las Vegas, a prime destination for high-rollers, with no first class option.

First class is the last remnant of the more romantic days of air travel when BA's predecessor, British Overseas Airways Corporation, offered first class tickets alongside the more down-at-heel tourist or economy cabins. Its upmarket reputation has become even more rarefied over the years following the introduction of slightly less luxurious business class seats in the late 1970s, and cut-throat competition on the transatlantic market.

Walsh admitted that the cost of ripping out seats in the existing fleet is too great to get rid of first class in existing planes, leading industry watchers to speculate that upgrades for economy class travellers might become a more common occurrence... The cost of refitting an aircraft, at millions of pounds per plane, means that airlines will have to turn to riskier strategies such as overbooking flights until their new aircraft orders arrive. Airlines can guarantee strong revenues from economy class passengers if they overbook the back of the plane. Under that scenario, any passenger who is the victim of an overbooking could be upgraded to one of the many empty seats in business class, or bumped to another flight.

Of course, there's always Air Emirates. I'm not sure if this price includes tax or not, but the L.A.-London run is $24,916.97. In any case, the food looks like it's probably not that different from B.A. Business class on B.A., by the way, costs $4,274 and you'd be surprised how comfy it feels when you think of the $6,000 you save by forgoing First Class (or the $20,000 you save by avoiding Air Emirates).